Privacy Policy

October 2016

Our Commitment To Privacy
Chartlytics knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy.

This policy will answer the following questions:
  • What personally identifiable information does Chartlytics collect from me?
  • What are cookies and how does Chartlytics use them?
  • What is local storage? How does Chartlytics use local storage technologies?
  • How does Chartlytics use my information?
  • Who is collecting information?
  • With whom does Chartlytics share my information?
  • What are my choices regarding collection, use, and distribution of my information?
  • What is Chartlytics’ policy on allowing me to update, correct, or delete my personally identifiable information?
  • What security precautions are in place to protect the loss, misuse, or alteration of my information?
  • How does Chartlytics protect children's privacy?
  • What else should I know about my privacy?
  • What is your FERPA privacy policy?
  • Additional Information

What personally identifiable information does Chartlytics collect from me?
Chartlytics collects information in several ways from different parts of our products.
Some personal information is gathered when you register. Depending on your account type, Chartlytics may ask for your name, e-mail address, and/or additional information. We may also ask you to choose a username and password.

In addition to the information we collect when you register, we may ask you for personal information at other times, such as when you contact our technical support team. Furthermore, when you send e-mail, user surveys, or other communication to Chartlytics, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.

What are cookies and how does Chartlytics use them?
As part of offering and providing customizable and personalized services, Chartlytics uses cookies to temporarily store information about you. A cookie is a small file on your own computer containing a string of characters that uniquely identifies your browser. We use cookies to better display our website, to save you time, to provide better technical support, for advertising purposes, and to anonymously track website usage. For example, cookies help us to:
  • Keep track of whether you are signed in or have previously signed in so that we can display all the features that are available to you.
  • Remember your settings on the pages you visit, so that we can display your preferred content the next time you visit.
  • Know your username when you submit a technical support request so that you don't have to type it in.
  • Advertise to potential customers on other websites around the web.
  • Anonymously track website usage in the aggregate to help improve our services.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services (particularly those that require you to sign in) may not function properly if your cookies are disabled.

What is local storage? How does Chartlytics use local storage technologies?
Local storage is an industry-standard technology that allows a website or app to store and retrieve data on a person’s computer, mobile phone or other device. Some examples include device or HTML5 local storage and caching. Most web browsers offer settings for you to control whether or not to allow local storage.

We use local storage to understand and improve how our products and services perform and to enable certain features. For example, we may store certain parts of the Chartlytics website on your device so that those pages load faster the next time you visit them. Local storage also allows us to provide certain services to someone who doesn’t have access to the internet. For example, you can add measures to a Pinpoint and view them on the chart when you’re offline because we store the necessary data and certain charting functions locally on your device. We may also use local storage to help us understand how you use websites, apps and computers or mobile devices. For example, we may use local storage on your device in connection with things like apps, where we cannot use cookies.

How does Chartlytics use my information?
Chartlytics’ goals in collecting personal information are to provide you, the user, with a customized experience on our sites and a high level of technical support.

Chartlytics does research on our users' demographics, interests, and behavior based on the information provided to us upon registration, from our server log files, or from surveys. We do this to better understand and serve our users; for instance, this information often gives us ideas for improving our products. This research is compiled and analyzed on an aggregated basis.

Who is collecting information?
When you are on a Chartlytics site or web app and are asked for personal information, you are sharing that information with Chartlytics alone, unless it is specifically stated otherwise. If data is being collected or maintained by any company other than Chartlytics, you will be notified prior to the time of the data collection or transfer.

With whom does Chartlytics share my information?
As a general rule, Chartlytics will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. The following describes some of the reasons that your information may be disclosed.

Business Partners & Sponsors.
Chartlytics will never disclose your personal information to business partners or sponsors, unless it is specifically described to you prior to data collection or prior to transferring the data. If personally identifying data about you will be shared, we will tell you before we collect or transfer the data. If Chartlytics becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

Third Party Data & Data in the Aggregate.
Under confidentiality agreements, Chartlytics may match user information with third party data. Also, Chartlytics discloses aggregated user statistics (for example, 8% of our users are from California) in order to describe our services to current and prospective partners and other third parties, and for other lawful purposes.

Other. 
Chartlytics may release personal information if it has a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations thereof; (c) detect, prevent or otherwise address fraud, security or technical issues; or (d) protect against imminent harm to the rights, property, or safety of Chartlytics, its users, or the public as required or permitted by law.

What are my choices regarding collection, use, and distribution of my information?
Chartlytics may, from time to time, send you e-mail regarding our products and services. Only Chartlytics will send you these direct mailings. You can choose not to receive these e-mails by clicking the unsubscribe link in any e-mail or contacting support@chartlytics.com.

You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, if you choose to reject all cookies you will be unable to use those Chartlytics services, such as creating Pinpoints and Performers and recording measures to chart, which require registration in order to participate.

Chartlytics does not sell or rent user information to anyone. We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to use a particular service.

What is Chartlytics’ policy on allowing me to update, correct, or delete my personally identifiable information?
You may edit your account information at any time by logging into your account and clicking the Account or Profile link. We recommend that you review your personal information periodically to ensure that it is accurate, complete, and current.

If you have forgotten your password, go to the password request form. A new password will be sent to the e-mail address you specified during registration. For all other problems logging into Chartlytics services, please contact technical support for that service.

Please contact technical support at support@chartlytics.com for further instructions about deleting or deactivating your account for any Chartlytics service. Residual information will remain within our archive records.

What security precautions are in place to protect the loss, misuse, or alteration of my information?
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

Your registered accounts are password-protected so that you and only you have access to any personal information you have entered in your account. You may edit your account information at any time by logging into your account and clicking the Account or Profile link.

For your protection, remember to log out of all accounts before closing your browser. There is a log out link available on most Chartlytics pages. After logging out, make sure to close all browser windows. This is to ensure that others cannot access your personal information if you share a computer with someone else or are using a public computer.

We restrict access to personal information to Chartlytics employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

How does Chartlytics protect children's privacy?
Chartlytics does not ask a child under age 13 for more personal information, as a condition of participation, than is reasonably necessary to participate in a given activity. Chartlytics does not gather information on the ages of our users and will never knowingly share personally identifying information about users who are under the age of 13 with business partners or other third parties. Furthermore we ask that you not provide specific identifying information about child Performers in our software. Keep names to first name and last initial or better yet a number to differentiate between two Performers with the same first name in the Organization. Also, we don't store, and we ask you not to provide, a Performers date of birth. We only store a generalized age and grade which is used in aggregating and reporting the effectiveness of interventions with respect to a Performers Pinpoint.

What else should I know about my privacy?
Please keep in mind that whenever you voluntarily disclose personal information online (for example on message boards, through e-mail, or in chat areas) that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Some Chartlytics services offer the option to show your name and e-mail address in various capacities. If you decide to show your name and e-mail address, you are making it available to others over the Internet. (In particular, if you have chosen to have your name displayed on your Chartlytics Community Profile page and you add one of your Programs or Fluency Practice Sheets to the Chartlytics shared library area, your name will appear in the listing of resources. Remember that the choice of displaying your name and e-mail address on the Chartlytics website is entirely up to you. By publishing your name and e-mail address, you may receive correspondence from other Chartlytics users. For example, someone may send you an e-mail to let you know that your content was helpful, or to point out errors in your content. Many Chartlytics users appreciate the opportunity to receive this kind of feedback; however, the choice to include this information is yours.)

Additionally, some Chartlytics services offer the ability to build custom Web pages or customize the content on a Web page. Just like any other Web-page building tool, the pages thus created can be accessed by anyone over the Internet. Please do not include any information on your Web page that you do not want to disclose over the Internet.

What is your FERPA Privacy Policy?
The policy can be found here: Chartlytics FERPA Compliance and Student Data Privacy Policy.

Additional Information
Please note that this Privacy Policy may change from time to time. We will notify you about significant changes in the way we treat your personal information by placing a prominent notice on our websites.

If you have a question regarding this statement, or if a question was not addressed in this privacy policy, you may contact technical support at support@chartlytics.com. We will do our best to answer your question promptly and accurately.